Terms & conditions

Terms of Use

Welcome to The Trading House website. We have created this website for your use and enjoyment. By accessing or using this website, you agree to the Terms of Use of our website set out below. The Terms of Use include our Privacy Statement, Terms and Conditions and any other terms and conditions on this website.

We may change the Terms of Use at our discretion and without notice. A version of the current Terms of Use will be available on this website as they are changed. By continuing to use our website you accept the Terms of Use as they apply from time to time. A copy of our current terms of use is displayed on our website at all times. This legal disclaimer is in no way limited or altered by any other terms or conditions on this website.

Privacy

We will only use personal information for the purpose in which it was provided i.e. online sales. Information will not be disclosed to 3rd parties.

Liability

The Trading House is not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus.

The Trading House makes no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of this website, its content or the information on it.

Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or the content is limited as follows:- We will not be liable for any indirect, incidental, special or consequential loss arising out of the use of this website, including loss of business profits.

THE TRADING HOUSE Intellectual Property

Unless otherwise indicated, The Trading House owns the copyright in the content on this website. Some of the copyright in the content may be owned by someone else and is included on our website under a licence or agreement.

You may only access and use the content for non-commercial or personal use unless you have prior written approval from us. You may print out any content on this website for your personal use. All other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law). None of the content or any part of it may be reproduced on any other Internet website.

If you seek to reproduce or otherwise use the content in any way it is your responsibility to obtain approval for such use where necessary.

The Trading House is the owner of several registered trademarks which appear on this website. Use of these trademarks will infringe our intellectual property rights and we remain diligent in the protection of these rights.

Links from this website

Our website is linked to other websites over which we have no control. We make no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites.

Jurisdiction

This website is created and controlled by The Trading House.

The Trading House does not represent that it holds the authorisations and approvals required to sell products and provide information in all jurisdictions where the material on this website may be viewed or received. You must ensure that access to and use of this website is in accordance with the laws of your jurisdiction.

Merchandise Orders
Returns

You may return items within 14 days of dispatch from us for a full refund. We will only pay the return shipping cost if the return is a result of our error. If you are wanting to exchange goods please include a reply paid envelope with your goods so we can send the revised item back to you. We cannot accept any items that do not have proof of purchase. The goods must be in their original condition, with the packaging. After the 14 day terms we only provide a credit note for the item concerned.

Mistakes/Errors

While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and The Trading House reserve the right to decline orders arising from such errors.

For any other queries please call 09 4837069 or info@thetradinghouse.co.nz .

Delivery & Service for Customers Worldwide are in New Zealand dollars and (All Prices quoted include GST):

Shipping and handling rates are as follows:

  • Auckland Shipping - $5.00
  • North Island & South Island - $10.00
  • Rural Delivery add - $4.00
Delivery Time

When you place an order, we will endeavour to send out your items within 5-7 business days. If, however, the item you have ordered is out of stock, you will be notified of this by phone/email and notified of a revised delivery time.

Standard Shipping
  • 3 to 5 business days
  • Rural delivery customers please allow extra two business days